Updated: 04 August, 2024

Logic Lyfts takes your privacy quite seriously and stays compliant with the privacy obligation imposed on us by the UK Data Protection Legislation.

This privacy policy is issued on behalf of (company). Whenever we mention “we”, “us”, or “our” in this policy, we are referring to our “company”

The UK Data Protection Legislation includes the UK Data Protection Act 2018, the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (UK GDPR), and any national laws, regulations, and secondary legislation, as amended or updated from time to time, and any subsequent legislation to the UK GDPR or the Data Protection Act 2018.

All the personal information provided by you shall be used under this privacy policy, our terms of use, and our cookies policy.

The company is registered with (the Information Commissioner’s Office)

The registration number for the company:

We constantly review this privacy policy to update it as per new laws and technologies or any changes made to our operational processes. Any change or amendment in this policy will be added to a new updated version on this privacy policy page. All the information our company withholds will be governed by the latest version of the privacy policy.

Scope

This policy applies to any users of our website, or who use or purchase any of the services provided by us.

Use of Personal Information

Our company will collect and use some personal information to bring new offers for our range of products and services.

We only use and hold your personal information when we are allowed to do us.

Here are some most common scenarios when we put your personal information for our company’s use:

• When and wherever we need to address your concerns and answer your inquiries/questions
• When we work on a contract that we signed with you and process payments
• We need to stay compliant with a legal and regulatory obligation
• Where it is essential to hold for our legitimate interests ( or those of a third party)
• Where holding your personal information does not override your fundamental rights and interests

Promotional Offers from us

We may use your information to understand what we think you may need or want or may be of interest to you. By holding your personal information, we decide what kind of products, services, and offers may be relevant for you.

You will receive promotion offers from us, only when you have given your prior consent to receive any such offer from us or when you do not opt out of receiving that marketing communication from us.

We send all marketing and promotional offers to you only when you request.

Third-party marketing

We will get your opt-in consent before we share any of your data or information for marketing purposes with any third party.

Opting out

You can request us to stop sending you any marketing material or third-party promotional messages by following the opt-out links or by contacting us anytime, anywhere.

If you opt out of receiving these promotional materials and marketing messages, this action will not apply to any personal data or information that you already provided us during a product/service purchase or other transaction.

What Information We Collect

Personal data/ information refers to any kind of data or information about a person from which that person can be identified. It does not include any data/information where the identity is kept anonymous.

The type of information that we collect, share, use, or transfer may include but is not limited to:

• Payment information
• Date of birth
• Video images
• IP address
• Contact information including address, first name/last name, telephone numbers, email address, and other contact information
• IT account information/login details
• Area of website used, browsed
• Details of how a transaction is carried out/fulfilled
• Link to and from third-party websites
• Information from external sources

Special Categories of Personal Data

We do not collect, share, use, or transfer special personal data about you that include but are not limited to information about your:

• Race
• Ethnicity
• Religion
• Philosophical belief
• Sexual orientation
• Sex life
• Health
• Genetic
• Biometric data
• Political opinion
• Trade union membership
• Criminal convictions and offenses

Survey

Periodically, we may ask you to complete the survey that helps us gather information for marketing and research purposes. You do not need to respond to them and can opt out of receiving any such communication in the future, anytime you want.

Why do we collect information

Our company will or may use your data and information for the following purposes.

• To install products remotely or on-premises
• To maintain your equipment
• To open and maintain your customer account with us
• To answer queries/questions
• To purchase products as a part of our service agreement
• To confirm your creditworthiness and identity
• To offer you technical support
• To provide domains and licenses
• To offer data/cloud storage
• To share information, products, and services that you requested from us or which we may feel may be of any interest to you
• To offer you our network consultancy services
• To provide you with security certifications
• To gather it for training purposes
• To record details about the products/services you ordered and requested from us
• To assure quality
• To satisfy and meet our legal and regulatory obligations
• To ensure that our website content is accessible to you effectively
• To enable us to provide you with all or any service or product that you have requested from us
• To perform our legal obligations to you
• To notify you about any changes or amendments we made to our products and services
• To allow you to interact with our new service features, when you decide to

How We Collect Information

Here is how we will collect information from you:

• Whenever you use our website, fill out forms, register for our website
• When you report a problem with our website or submit a query, concern, or question through our contact form
• When you place an order for our product or services or subscribe to our services
• When you email or call us
• When we take over services from the previous provider that you transfer to us
• When you visit our office
• When you fill our out customer satisfaction and general surveys
• Through third-party suppliers
• Through call recordings

Sharing of Information

We may disclose your personal information to enable us to provide you with the services and products and to run our standard business operation. We may share your information with the following (within and outside the UK)

• Successors in title to our business
• Third-party service providers
• Professional advisors/consultants
• Credit agencies
• Our associated partners, companies
• Any organization or person about which you expressly instruct us
• Any relevant law enforcement, government, regulatory authority
• Any company and organization to reduce credit risk and fraudulent practices and activities
• Our employees, contractors, agents, and others

We may share your information with third parties to provide you with information, services, and products that you already requested.

Any organization or company outside our company will obtain and handle information that we provide with confidentiality and by following the laws and regulations set by the UK Data Protection Legislation and this policy and to ensure that individual right to privacy will be fully protected and not compromised.

Security of Information

We take the security of your information and data very seriously. All the personal information collected by us is held securely in our possession. Our company utilizes the latest advanced security measures to prevent accidental loss, unauthorized use/access, disclosure, and alteration of your personal information.

Your personal information will be only accessed by our authorized employees, contractors, and third parties. They will process and use your personal information by following the duty of confidentiality and all the instructions set by us.

When we have to store or transfer your data outside the UK, we ensure that at least one of the following information security practices are duly implemented:

Where we need to use certain service providers who need to follow and abide by specific contracts approved for use in the UK. As a result of these contracts, your data will get the same protection as it has in the UK.

By providing your data and information to us, you acknowledge and agree to its storage and transfer. However, we made sure that standard data protection steps are taken to safeguard your data as per this privacy notice.

In line with UK Data Protection Legislation, we have utilized the standard practices and procedures to handle any suspected data breach. Upon any suspected and potential security breach, we will notify you and any regulatory authority that is legally required to do so.

Your duty to inform us of changes

You must ensure that all the information and data that we hold about you is accurate and current. In case of any changes, please keep us well informed.

Data Retention

We will retain your personal information for as long as it is required to fulfill the purpose we collected it. We may retain your information to meet any legal, reporting, and accounting obligations.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your data, the purposes for which we process your data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

We may anonymize your personal information in some circumstances so that it no longer remains associated with you, in that case, we may use such information without giving any further notice to you. When you no longer remain our customer, we will retain or securely destroy your personal information by following the applicable laws and regulations.

Your Right of Access, Correction, Restriction, and Erasure

Under specific circumcision by law you have the right to:

• Request access to your personal information. Upon request, you will receive a copy of all the information that we hold about you to check how we are lawfully processing it.
• Request correction or any or all information that we hold. It allows you to have to correct any inaccurate or incomplete information we have about you
• To request the erasure of your personal information. It enables you to request deletion and removal of your personal information when we have no good reason to continue processing it.
• Object to process your personal information where we are relying on a legitimate interest or those of a third party. When there is a specific situation that makes you object to processing. You have the right to object where we are improperly processing your marketing information for promotional and marketing purposes
• Restrict the processing of your personal information. This enables you to request us to suspend the processing of your personal information, and if you want us to establish the reason for processing it.
• Request the transfer of your specific personal information to another party.

If you want to correct, verify, review, erase, transfer, or restrict your personal information or object, you can contact us through email in writing.

No Fee is usually Required

You will not have to pay any amount of fee to exercise any rights to your personal information. However, we may charge a reasonable fee if your request is excessive or not according to law. Alternatively, we may refuse to comply with any such request.

What We May Need from You

We may request specific information from you to help us confirm/verify your identity and to ensure your right to access the information or to exercise any of your other rights. We put this security measure in place to ensure that only a person who has the right to access your information may access it and to discourage the disclosure of personal information to a person who has no right to receive it.

Time Limit to Respond

Our company will respond to legitimate requests within one month or it may take more than one month, especially when we are dealing with a particularly complex request or when you have made several requests. In this case, we will notify you in writing and keep you fully updated.

Right to Withdraw Consent

In the limited circumstances where you may have provided us with your consent to collect, transfer, share, or process your personal information, you have the right to withdraw your consent at any time.

If you want to withdraw your consent, please contact us. Once we have received your request, we will no longer process your personal information for any purpose that you originally agreed to, unless we have another legitimate basis to process information as per law.

Questions and Complaints

In case you have any questions or concerns about our Privacy Policy, or you may like to change your personal information or plan to make a complaint concerning any action of ours that you consider is in breach of policy, please contact us.

We will do our best to deal with any complaint or concerns you have to your satisfaction, but you have full light to make any complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.